Mortgage Consumer Direct Sales Consultant (SAFE)

About This Role

Wells Fargo is seeking a Mortgage Consumer Direct Sales Consultant to support our Consumer Direct Team. Our Consumer Direct team builds strong relationships with consumers and referral partners to help our customers reach their personal and financial goals through homeownership. Mortgage Consumer Direct Sales Consultants provide answers and guidance regarding mortgage-related products and services for clients, customers, and potential customers. They thrive on customer interaction and never miss an opportunity to enhance and deepen the customer's relationship. They are skilled communicators, organized, have strong integrity, are highly motivated, and strive to reach and meet goals.

Responsibilities

• Manage inbound and outbound calls, with follow-up to existing and potential customers offering Wells Fargo mortgage products and services
• Interact with customers to understand their needs and provide them with high quality customer service; inform prospective and existing customers of Wells Fargo Home Mortgage programs
• Analyze and offer mortgage loan products based on the client's needs
• Present recommendations for resolving more complex situations, and exercise some independent judgment while developing understanding of loan applications, pricing loans, or locking loan rates
• Collaborate with fulfillment partners to meet the needs of our clients throughout the origination process
• Maintain high standard of client satisfaction by ensuring timely and proactive customer communication
• Navigate between multiple screens, databases and applications to accurately capture information needed from the customer, while holding a conversation

Required Qualifications

• 2+ years of Mortgage Consumer Direct Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations

• This position is not eligible for Visa sponsorship
• The position offers a hybrid work schedule
• Willingness to work on-site at the location(s) listed on the job opening
• Ability to work weekdays, weekends and holidays as needed or scheduled
• Site hours of operation are Monday-Friday 7:00 am - 7:00 pm CST Saturday 8:00 am - 5:00 pm CST
• This position requires SAFE registration at the time of employment
• The Nationwide Mortgage Licensing System (NMLS) web site provides the MU4R questions and registration required for employment in this position
• Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Qualifications

• Required Qualifications: 2+ years of Mortgage Consumer Direct Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Desired Qualifications: Experience in loan origination, Strong understanding of mortgage sales, origination processes and industry regulations, Experience working in goal-driven environments, Experience in sales, Experience communicating financial concepts to customers, Strong communication skills both interpersonal and written and the ability to thrive in a fast-paced environment, Detail-oriented with strong organization and time management skills

Location

800 S Jordan Creek Pkwy, West Des Moines, IA 50266

Posting End Date

22 Aug 2026