Mortgage Consultant- Outbound Team

About the role

We bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Mortgage Consultant is responsible for originating a variety of different types of loans, all focused on servicing our existing customers and first home purchase business.

Responsibilities

• Originate purchase and refinance loans by responding to company-provided leads via phone in a timely manner from: internet, direct mail campaigns, referrals, or other special marketing campaigns.
• Engage with consumers, determine their needs, and offer the appropriate products.
• Manage a loan pipeline from application to closing, collaborating with underwriting, processing, and other teams to ensure timely and accurate loan approvals.
• Obtain all necessary information to close the loan in a timely manner, including but not limited to credit reports, income verification, appraisals etc.
• Ensure adherence to federal and state lending regulations, including the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and Fair Lending standards, maintaining accurate and compliant documentation.
• Provide superior customer service.
• Meet individual monthly sales goals.
• Stay informed of developing trends in the mortgage industry.
• Maintain compliance with the Newrez Code of Conduct.
• Performs related duties as assigned by management.

Qualifications

• Associates Degree or Bachelor’s Degree preferred.
• Origination experience in the mortgage or banking industry required.
• 2+ years’ origination experience.
• Active NMLS license.
• A solid understanding of appraisals, title reports and product guidelines.
• Must maintain mortgage licenses by completing mandatory annual continuing education.
• Experience utilizing persuasive communication skills, inside sales experience preferred.

Skills

• Ability to connect with borrowers, friendly demeanor, customer service oriented.
• Proficiency with loan origination system (H2O), CRM platform (Salesforce), and communication tools (Microsoft Outlook, Teams), with the ability to adapt to new digital tools.
• Ability to maintain high levels of communication and urgency, including returning all voicemails within 24 hours.
• Ability to work efficiently and accurately with proven success in a fast-paced environment.
• Must be detail-oriented and demonstrate careful decision-making skills.
• Ability to work independently with minimal supervision.
• Professional communication skills.
• Must pass a background check for state licensing.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Pay

A good faith estimate of the compensation is $15,080.00 - $60,000.00. Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual.