Mortgage Call Center Associate (Part-time evenings)

About the Role

As a Client Engagement Specialist, you’ll reach out to potential clients who’ve submitted inquiries online, conduct a short qualification screening and needs assessment, then transfer the client to a Licensed Advisor. Royal United provides training and support for the entire process to give you the knowledge, tools, and confidence to succeed in this role. We are searching for individuals with strong communication skills and an interest in developing their career in sales.

What You’ll Do

• Conduct outbound sales calls to potential clients (warm leads provided)
• Achieve daily, weekly, and monthly sales goals with support from leadership

What We Offer

• Comprehensive paid training in mortgage lending, sales, and financial advising, with immediate bonus opportunities
• Career advancement based on sales performance, not tenure, and a clearly defined path where all promotions come from within
• A supportive, fast-paced, and fun team environment

Why Join Royal United Mortgage?

• Employee-owned, values-driven company recognized for our in-depth training and competitive culture
• Opportunities to grow in a stable, high-demand industry; we believe in only promoting from within
• A chance to make a positive difference in people’s lives

Schedule

Part-time, 16 hours per week, evening shifts Mon-Thurs 5-9. Onsite at 10194 Crosspoint Blvd, Suite 110, Indianapolis, IN 46256.

Pay

$22.50 per hour + potential bonuses

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education & Experience

• High School Diploma or higher level of completed education
• Customer service or prior phone sales experience preferred

Key Competencies

• Must be able to dial the phone 100 times/hour
• Ability to multi-task while prioritizing and working independently in a fast-paced environment
• Strong relationship building skills
• Excellent follow-up and organizational skills
• Exceptional verbal and written communication skills
• High degree of attention to detail
• Ability to timely execute assigned tasks
• Superior internal and external customer service and problem-solving skills