Mortgage Appraisal Coordinator

Responsibilities

• Ensure all appraisal requested are processed timely and accurately.
• Maintain the appraisal request pipeline and order all appraisals within the expected Service Level Agreement (SLA).
• Process all requests to ensure that the appraiser selected meets all the requirements based on loan program, investor, or bank requirements.
• As needed, reassign appraisal orders or work with the appraisers to get the assignment accepted to minimize delays in the overall mortgage process.
• Follow up on orders to ensure that the appraiser has accepted the assignment to avoid any 'lost' appraisal orders.
• Process all appraisal requests to ensure timely delivery to the applicants.
• Track all outstanding appraisal orders and follow up with appraisers as needed to minimize delays in appraisals being returned after the agreed upon due date.
• Once the appraisal is completed and returned by the appraiser, process the appraisal according to the loan program, investor, or bank requirements to ensure timely delivery to the applicant.
• Accurately process the applicant’s payment for the appraisal.
• Monitor the mod-appraisals mailbox.
• Monitor the mod-appraisals mailbox for questions.
• Follow up as needed to assist Mortgage Loan Originators, Processors, Underwriters and Closers to ensure that all questions are answered regarding appraisal orders.

Qualifications and Education Requirements

• A high school diploma or GED is required.
• Good organizational skills and attention to detail are essential.
• The ability to manage multiple functions and priorities at one time while maintaining a high level of attention to detail and a high level of accuracy is necessary.
• Experience in utilizing personal computers and general office equipment is required.
• A customer service orientation and aptitude are important.