Mortgage Advisor - Tukwila Financial Center

About the role

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

Responsibilities

• Be a trusted mortgage guide: Serve as the primary point of contact for mortgage products, services, and processes—supporting members from application through funding with clarity and confidence.
• Build lasting member relationships: Deepen and retain mortgage relationships by listening closely, understanding financial goals, delivering tailored solutions, and following through every step of the way.
• Drive results together: Contribute to individual and team goals by enhancing the member experience, supporting referral generation, and collaborating across centers and branches.
• Maintain and expand mortgage referral relationships with members, employees, business development managers, and third-party partners.
• Coach and elevate teams: Mentor and coach branch and center teams to identify mortgage opportunities, improve processes, and confidently serve member needs.
• Educate and empower colleagues: Share knowledge with Member Consultants and Managers on mortgage identification, servicing, and continuous process improvement.
• Represent BECU in the community: Actively participate in community organizations and events to generate new mortgage business, deepen relationships, and educate others about BECU’s mortgage solutions.
• Negotiate with care and confidence: Work with members to negotiate loan terms and conditions while aligning with credit union policies and procedures.
• Support underwriting success: Review loan files using automated underwriting systems, correct deficiencies when possible, and partner with underwriters on non-approved loans.
• Ensure regulatory excellence: Stay current on federal and state lending regulations—especially mortgage and home equity—and support staff awareness of compliance updates.
• Leverage product expertise: Maintain thorough knowledge of mortgage and consumer loan offerings to generate leads and recommend appropriate solutions.
• Master mortgage systems: Understand loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools to coach and support consultants effectively.
• Collaborate across BECU: Build strong partnerships with mortgage and internal departments to enhance the member experience and improve production outcomes.
• Stay market-aware: Keep informed on mortgage industry trends and local real estate market developments.
• Possess the ability to generate new mortgage relationships through proactive prospecting and lead generation.
• Serve as an escalation point for member issues, ensuring concerns are addressed thoughtfully and effectively.
• Communicate for success: Maintain open, effective communication with credit union employees to support shared goals and coordinated efforts.
• Contribute to ongoing process and service quality improvements in support of credit union objectives.
• Flex when needed: Perform additional duties as assigned to support team and organizational success.

Qualifications

• Bachelor’s degree or equivalent work or education related experience.
• Two years of experience in mortgage loan production, including conventional, FHA, and VA products.
• Two years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution required.
• Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Benefits

At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Pay

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly.

Schedule

Details on the schedule will be provided during the interview process.