Morning Shift Leader

About the role

This position provides operational support to General Managers in cafés. The Shift Leader ensures smooth operations during GM transitions, supports under-staffed cafés, leads training initiatives, and maintains brand integrity. This is a hands-on role, ideal for a high-energy leader who exemplifies our values and delivers "Unparalleled Hospitality" at every turn.

Responsibilities

• Support onboarding and training at new cafés and assist with staffing efforts.
• Aid in inventory management and training where needed.
• Lead the implementation of new systems and software with in-store support and training.
• Reinforce company standards and brand values in every operational task.
• Assist with hiring and development in critically under-staffed cafés.
• Provide interim management support during GM vacations or transitions.
• Engage with team members and guests using Tropical Smoothie Café’s hospitality standards.
• Maintain full proficiency in all café roles and demonstrate daily operational excellence.
• Ensure team member training is executed according to TSC and Harmony Restaurants protocols.
• Monitor daily performance, manage labor and food cost using Synergy Suites and other tools.
• Deliver coaching and feedback to drive team growth and performance.
• Review and maintain compliance across health, safety, and service standards.

Requirements

• Excellent leadership and communication skills.
• Strong experience in coaching, training, and motivating restaurant teams.
• Proficiency in Microsoft Excel, Word, and internal systems (e.g., Synergy Suites).
• Valid driver’s license and proof of insurance.
• Strong organizational, mathematical, and analytical abilities.
• Ability to read and execute operational instructions and training materials.

Physical Requirements

• Standing, walking, and moving for extended periods throughout shifts.
• Ability to bend, lift, reach overhead, and carry up to 50 pounds.
• Comfortable in fast-paced, customer-facing environments.
• Able to multitask while maintaining a positive and solution-focused attitude.

Working Conditions

• Shifts typically range from 4 to 8 hours; may vary depending on operational needs.
• Requires schedule flexibility, including weekends, holidays, and varied shift times.
• Must lead by example, following all dress code and hygiene policies.
• Energetic, positive, and collaborative work culture—no fryers!

Education and Experience

• A high school diploma or equivalent required.
• Minimum of two years of restaurant experience, including supervisory or training responsibilities.
• Experience supporting multiple units or transitional teams is highly preferred.