Morning Server (Part-Time)
Marcus Hotels & Resorts · Milwaukee, WI · 5 days ago
On-siteManagementPart-time
About the role
Do you have a warm, inviting personality? Do you love being the reason a person enjoys a restaurant so much? Then, the Server position at the Aria Cafe & Bar is perfect for you! Let your passion for hospitality and customer service shine as you guide our guests through a menu overflowing with classic American culinary experience enhanced with a global flair. To provide the service of food and/or beverage to include order taking and delivery of any food and/or beverage items in a friendly, courteous, helpful, timely, and professional manner resulting in a very high level of guest satisfaction.
Responsibilities
- Check station before, during, and after shift for proper set-up and cleanliness
- Maintain condition and cleanliness of work area
- Greet the guest in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness
- Record the details of the order from the guests, repeating the order to the guest to check for accuracy utilizing the guest's name as much as possible
- Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed
- Retrieve order up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments
- Abide by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages
- Interact with guest
- Maintain a positive attitude throughout shift
- Work as a team player and assist co-workers as needed
- Replenish beverages as necessary and check with guests for overall satisfaction
- Market and serve upon request any dessert items or specialty coffees
- Present check to guests promptly
- Collect payment for check, always thank guest and invite them to return
- Supplements the bus help in clearing and resetting tables
- Perform all assigned side work to include replenishing condiments and restocking service areas
- Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards
- Maintain self-banking procedures
- Perform any other duties as assigned
Requirements
- Morning availability required
- Ability to maintain standards for service, steps of service and all departmental standards
- Must have basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette
- Knowledge of the appropriate table settings, service ware, and menu items
- Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, communicate with guests to explain and record orders
- Ability to remember, recite, and promote the variety of menu items
- Ability to operate a keyboard and learn Point of Sales procedures to pre-check order and close out the check
- Prior food and beverage experience required
- Prior hospitality experience preferred
- Cash handling experience preferred
- Maintain professional demeanor and ensure cleanliness of uniform
- Self-motivate during slow periods
Schedule
Morning availability required.