Morning Ritual Service Manager

About the role

This role is responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop. The Service Manager will lead and manage the barista team members, participate in recruitment efforts, coordinate and manage all on-site coffee shop training initiatives, and adhere to all required health and safety standards.

Responsibilities

• Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift
• Continuous push to meet financial objectives and drive to increase sales and customer base
• Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment
• Promotes positive, memorable experiences for our customers, guests, residents and clients alike
• Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with corporate training team to retrain and position employees
• Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience
• Maintains an environment that meets health and safety regulations as it relates to restaurant expectations
• Manages vendor communication, support equipment maintenance and repair as applicable
• Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability
• Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations
• Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner
• Affords assistance with food prep, cooking, serving or bar duties when required
• Prepares employee schedules if needed and manages staff under the direction of the General Manager
• Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service
• Covers all coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines
• Schedules regular maintenance and repairs as needed
• Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager

Requirements

• At least two (2) years of restaurant operations management experience
• Coffee shop experience strongly preferred
• High school degree or equivalent is required
• Previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives
• Excellent time management skills required
• Service Managers must be able to multitask and work in a fast-paced, dynamic environment
• ServSafe certification preferred
• TABC Certification where applicable

Qualifications

• Must be able to work flexible hours, including weekends and holidays
• Must be able to lift up to 50 pounds occasionally
• Must be able to stand for extended periods of time
• Must be able to work in a fast-paced, high-volume environment

Skills

• Customer service skills
• Time management skills
• Leadership skills
• Training and development skills
• Health and safety compliance knowledge

Benefits

• Full Suite of Health Benefits
• Retirement Plan with Company Match
• Competitive PTO policy
• Generous parental and family leave
• Strong Company Culture
• Career Growth Opportunities
• Community Engagement and Volunteerism