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Jobs · OTHR · Arizona

Morning Hotel Guest Service Representative

NCG Hospitality · Flagstaff, AZ · 1 mo ago
On-siteOTHR$20/hrFull-time

About the role

The Morning Hotel Guest Service Representative position at Tru/ Home2 Suites by Hilton Flagstaff offers a unique opportunity to join a 2025 USA Today Top Workplace Winner. Starting at $20/hour, experienced candidates may qualify for a higher wage. The ideal candidate must be available to work 7-3 PM, 4-5 days a week, including weekends and holidays. Minimum 1 year of hotel front desk experience is required.

Responsibilities

  • Answer the property’s phones, make reservations, check guests in/out, and interact with guests in a friendly and professional manner to create a memorable personalized experience.
  • Use the property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer, and operate office equipment.
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations.
  • Quickly and empathetically respond to guest issues with resolutions that may require thinking "outside of the box."
  • Demonstrate the use of sales techniques to effectively sell the property and maximize occupancy and revenue.

Requirements

  • Accurate cash handling experience.
  • Strong oral and written communication and interpersonal skills.
  • Strong attention to detail, organization, and follow-up abilities.
  • A positive attitude, outgoing, and friendly demeanor.
  • Ability to work effectively and efficiently in a fast-paced setting.

Qualifications

  • Customer service experience.
  • Strong attention to detail and organizational skills.
  • Outgoing and friendly personality.
  • Ability to work flexible hours, including weekends and holidays.

Skills

  • Effective communication skills.
  • Problem-solving and critical thinking skills.
  • Sales and customer service experience.
  • Computer literacy, particularly with property management systems.

Benefits

We take great pride in the inclusive environment we've created, attributing to our award-winning status. Our team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Tru/ Home2 Suites by Hilton Flagstaff. We offer a range of benefits including:

  • Career Development: Personalized career pathing and skill development, leadership and mentorship programs, educational and certification reimbursement.
  • Team Member Perks: Worldwide hotel discounts and free stays at NCG Hospitality managed hotels, Catch of the Day – earn bonuses for going above and beyond to support team and guests, Everyone Sells – earn cash for bringing in business to our properties, Paid Volunteer hours – Earn money for community service.
  • Health & Wellness Benefits: Medical, dental, and vision plans, paid sick time and Paid Time Off, virtual telehealth access and employee assistance resources, monthly health and fitness reimbursement programs.
  • Financial Support: Same-day pay options, referral bonus – earn cash for bringing great team members, 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.

Pay

$20/hour, with potential for higher wages for experienced candidates.

Schedule

7-3 PM, 4-5 days a week, including weekends and holidays.

What Will You Get At NCG Hospitality?

The Tru/ Home2 Suites by Hilton Flagstaff is proudly managed by NCG Hospitality, an award-winning, family-owned third-generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. As part of our team, you will enjoy:

  • Personalized career pathing and skill development.
  • Leverage leadership and mentorship programs.
  • Earn educational and certification reimbursements.
  • Enjoy worldwide hotel discounts and free stays at NCG Hospitality managed hotels.
  • Participate in Catch of the Day – earn bonuses for going above and beyond to support team and guests.
  • Enjoy Everyone Sells – earn cash for bringing in business to our properties.
  • Take advantage of Paid Volunteer hours – Earn money for community service.
  • Access Health & Wellness Benefits: Medical, dental, and vision plans, paid sick time and Paid Time Off, virtual telehealth access and employee assistance resources, monthly health and fitness reimbursement programs.
  • Enjoy Financial Support: Same-day pay options, referral bonus – earn cash for bringing great team members, 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer. We participate in E-VIABLE to confirm work authorization for all new hires.

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