Morning GSS Counselor

Location: 363 Albany Street, Boston, MA — this role works 100% on site.

Schedule

40 hours, Friday–Tuesday, 6:45 am–3:15 pm. Essential position during weather or other emergencies.

Pay

$21.40 – $23.97 per hour, based on relevant experience and skill set.

About the Role

The Guest Services Specialist (GSS) works from Pine Street Inn policies and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and responds to guests in a timely, professional manner based on the prioritization of guests’ needs.

The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The GSS also helps guests connect with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate a guest’s needs.

The GSS is required to stay energized and focused even when demands are ambiguous and strenuous, make sound decisions, and appropriately seek guidance from a supervisor. The role involves entering data into the Homeless Management Information (HMIS) system and documenting reports in keeping with agency policy.