Mopar Express Lane Dealer Consultant (NC)

About the Role

The Mopar Express Lane Dealer Consultant is responsible for installing, training, and coaching the Basic and Advanced Express Lane functions in assigned dealerships nationwide. This role involves attending training sessions with Stellantis dealers, conducting follow-up installations of the Mopar Express Lane programs at dealerships, and interacting with Stellantis corporate personnel, partners, dealership staff, and upper management.

Responsibilities

• Provide onsite training, coaching, and counseling to dealership personnel.
• Maintain adherence to factory guidelines and Mopar Express Lane programs.
• Develop and implement processes in dealerships.
• Generate action plans and review them with upper management.
• Measure performance using supplied reporting systems and apply benchmarks for success (Salesforce, Profit, CX, Tires/Parts, MVP, MSER, and other assigned programs).
• Plan all travel within company guidelines.
• Report on all travel and training plans to the assigned field manager weekly if required.
• Manage daily activities in and out of dealerships and report all workday activities to the assigned field manager.
• Present, facilitate, and provide program training or guidance to large groups.
• Prospect and review programs with dealer management staff or ownership to gain additional program growth.
• Keep documented activity of assigned dealerships, including store visits and program progression.
• Communicate any roadblocks or concerns to field managers regularly.
• Maintain a professional appearance, including business casual dress and clean personal hygiene.
• Perform additional job duties as assigned and subject to change with management approval or direction.

Requirements

• Five plus (5+) years of experience with Express Service Program in OEM Dealer or Retail environment or equivalent experience.
• Proficient in car and truck maintenance and repair.
• Experience with on-site dealership training.
• Proficient in Microsoft Office 365: Outlook, Word, Excel, and PowerPoint.
• Strong documentation and communication skills.
• Ability to travel up to 95% with overnights required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a Mopar Express Lane Dealer Consultant. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally set up seminar booths and pack and lift boxes of equipment weighing 10-25 lbs.
• Stand and walk for long periods at dealerships, seminars, and events.
• Sit for long periods during events or travel.

Benefits

• Medical, dental, & vision benefits
• Company paid life insurance
• Flexible time off
• 10 paid holidays per year