Mont Belvieu Bakery - Food Service Rep - Part time

Responsibilities

As a Food Service Representative, you will provide a well‑stocked, well‑maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh product daily and uphold all department and food safety/sanitation standards.

• Customer Service – Key Responsibilities & Essential Functions
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
• Food Service / Production
  • Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes)
• Sales
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety
  • Cleans and sanitizes display cases
  • Operates / maintains equipment properly
  • Complies with H‑E‑B food safety and sanitation standards
  • Complies with department / store operating procedures
• Bakery – Additional Department‑Specific Responsibilities
  • Records production and shrink to aid in production planning
  • Assists in technical areas as needed (e.g., baking, frying, and decorating)
  • Culls bakery products for poor quality or expiration dates
• Deli
  • Takes care of service counter customers
  • Uses ordering system applications
  • Uses Fresh Production Planner
  • Performs inventory management processes (MSI, PAW) as required
  • If applicable, ensures catering orders are prepared and ready in time for customer pickup
  • Performs all sanitation and maintenance tasks for deli slicers
• Prepared Foods
  • Serves / packages products at customer's request
  • Educates customers on preparation / reheating instructions of prepared foods
  • Pre‑packages condiments (sauces, dressings) for prepared food items
  • Cuts, slices, dices, chops food in preparation for chef

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge / Skills / Abilities
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) – Required
  • Strong customer service skills – Required
  • Communication and interpersonal skills – Required
  • Reading and writing skills – Required
  • Planning and organizing skills – Required
  • Ability to work in a fast‑paced environment – Required
• Education
  • HS Diploma or GED or equivalent – Required
• Licenses / Certifications
  • Completion of Company Orientation – Required
  • Food safety and sanitation training – upon hire – Required

Physical Demands & Working Conditions

Function in a fast‑paced, retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs.

• Bakery
  • Constantly reach at waist, grasp
  • Frequently stand, walk, reach at shoulder, bend
  • Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 50 lb and manage in excess of 70 lb
• Deli
  • Constantly reach at waist, grasp
  • Frequently stand, walk, stoop
  • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Demonstrate the ability to lift 55 lb and manage in excess of 65 lb

Measurements are defined as: Constantly – 5.5+ hours per 8‑hour day; Frequently – 2.5‑5.5 hours per 8‑hour day; Occasionally – 0‑2.5 hours per 8‑hour day. Partners must never lift beyond their own safe lifting limit; if an item is too heavy, it must be broken down or assistance requested. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 8/1/2021