MONITOR II - Shift Supervisor

Responsibilities

• Reads, understands and complies with specific post orders written for the assigned post.
• Ensures that resident formal counts are conducted.
• Directly leads Monitor staff and residents on the shift in the performance of their duties and evaluates as prescribed by the facility and corporate policy.
• This includes training new employees, listening and resolving complaints or problems, taking corrective or disciplinary action, developing work schedules, monitoring post assignments, approving leave requests, and preparing resident work.
• Reports any suspected unauthorized activity or absence to the Security Manager or Facility Director.
• Maintains daily logs, phone, resident in/out, visitors in/out, and facility checks.
• Provides for adequate staffing in areas led and fills in as needed during periods of short staffing.
• Participates in the evaluation of security staff.
• Cooperates and coordinates with the facility training requirements for the delivery of required staff training programs; verifies that assigned employees receive required training.
• Maintains safety practices and ensures that safety and accident reports are prepared and disseminated as required by policy.
• Takes appropriate action in case of serious and unusual incidents and emergencies.
• Conducts meetings of shift offices, attends scheduled staff meetings, and enhances effective communications within the facility.
• Communicates effectively and coherently to staff, inmates, visitor and the general public particularly in situations requiring tact, diplomacy, understanding, fairness, firmness and good judgment.
• Gives information, instructions and directions.
• Prepares staff logs, disciplinary reports and other administrative reports using appropriate grammar.
• Reviews reports and records produced on the shift; properly processes all reports and documents in a timely manner.
• Conducts inspections of all housing and general use areas to ensure that proper standards, facility operating procedures and corporate guidelines of security, health, safety sanitation and welfare are maintained; directs staff and resident resources to correct problems detected.
• Conducts visual and audio surveillance for extended periods of time including the reliable repetitive identification of residents by visual means.
• Engages in functions in confined areas that include such things as working rotating shifts, extended patrol and physically checking the doors, windows and other areas to verify they are secure.
• Takes appropriate action to prevent or diffuse potentially disruptive situations.
• Remains alert at all times and reacts quickly, effectively and calmly in emergency and other high stress situations.
• Completes in-service training to meet the requirement for continued personal and professional self-development.
• Complies with company policies and work rules as described in the Company Employee Handbook, the Statement of Work, and the Facility Policies and Procedures Manual.

Qualifications

• High school diploma or equivalent.
• One (1) year as a Monitor I or two (2) years related experience in a similar field.
• Demonstrated leadership experience is preferred.
• Must hold a current and active driver’s license.
• Familiar with community correctional operations, corrections laws, rules and regulations and the principle and practices of supervision training.
• Ability to write legible reports in English in own handwriting, using correct grammar.
• Ability to plan, motivate, control, schedule, train and react quickly and appropriately to emergencies situations, effectively communicate with residents and staff.
• Ability to work any assigned shift.
• Ability to work with computers and the applicable software typically used by the facility.