Monitor, Client Services

St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.

About the role

The Client Services Monitor will observe and evaluate the daily pedestrian traffic at the Tucker location. They will notify appropriate St. Patrick Center staff of disturbances at the Tucker Street entrance and Welcome Center Reception.

Responsibilities

• Direct individuals to appropriate entrances such as volunteers, visitors and persons seeking services.
• Use appropriate de-escalation techniques to defuse volatile persons on agency property.
• Assist SPC staff responding to “Red Folder” calls at Welcome Center Entrance, Client Deck, and other exterior agency area locations.
• Use appropriate judgment to call “911” for emergency assistance.
• Provide a welcoming presence to persons visiting or seeking services at SPC.
• Maintain clean and professional appearance.
• Check-in each morning with the CSO Manager for daily activities scheduled at SPC.
• Provide intake triage as needed.
• Complete agency Incident Reports as needed.
• Other duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum of an associate degree preferred.
• Minimum of one year Client Services Monitor related experience.
• Requires valid driver's license (MO residents require Class E).
• Law enforcement background strongly preferred.
• Reliable vehicle is preferred.
• Valid and current auto insurance is preferred.

Schedule

Part time PRN position. Days needed are Sunday and Monday from 3:00pm - 11:00pm. Maximum of 19 hours per week.

Pay

Pay starts at $20/hourly.

Benefits

As a part of the Catholic Charities family, you’ll have the resources to care for those closest to you. Options include:

• Generous parental leave policies.
• Flexible working arrangements.
• Group life insurance.
• Permanent health insurance.
• Dedicated support to help you find the right child care or elder care.