Moncler Store Manager - Century City

About the role

Moncler Store Managers take on the role of Brand Leader. They are responsible for achieving store business objectives and growing their store's sales through strategic planning and execution, delivering an exceptional level of service to clients, and managing the operations of the store efficiently. Store Managers own the talent development of their store by leading recruitment strategies and supporting the development and growth of their teams. As the Store Manager, you will represent Moncler by promoting our values and Brand vision within the marketplace.

Responsibilities

• Ensure the Moncler Americas Sales and Service standards are embodied consistently by all store employees.
• Drive Store sales and productivity through key KPI management (e.g., Store Sales, UPT, Conversion, Repurchase Rate, Productivity, and Inventory management).
• Conduct business analysis and develop and implement action plans in collaboration with the Regional Director to strategically grow business.
• Flawless in-store execution of Company strategic initiatives, Company policies & procedures.
• Demonstrate sales leadership by playing an active role on the sales floor through CEM segments and engagement with top clients & VIC's, ensuring the highest level of customer service is provided and Moncler "Vibes" shop goals are met.
• Lead the team to consistently establish client relationships and propose local events & consignment through continuous networking; support product launches that promote high client attendance and strong sales results.
• Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.) - Majors Program; Ensuring execution of all deliverables.
• Directly responsible for the development of the team and playing an active role in their growth. Manage employee performance to ensure individual growth, employee engagement, and career pathing for future leaders using consistent communication (e.g., One-to-One touch-bases, goal setting, annual performance appraisal process, team meetings, management meetings, Individual development plans).
• Provide motivation to the sales team and lead by example at all times, exhibit a sales floor presence, and deliver in-the-moment coaching as necessary.
• Proactively attract, recruit, and hire a team of high-caliber talent. Build a talent pipeline through networking and competitive shopping.
• Ensure a consistent and branded on-boarding experience for all new hires.
• Partner with Regional Director and Human Resources Director for all employee relations issues to ensure effective resolution.
• Responsible for the daily operations & ongoing operational excellence in your store; ensuring efficiency and protection of company assets through schedule management, payroll records, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures.
• Monitor store expenses and maintain the store operating budget while aiming to reduce overall cost.
• Responsible for the oversight of the in-store after-sales operations ensuring efficiency and a positive client experience.
• Responsible for oversight of the in-store consignment program; maximizing client engagement and providing unique and personal experiences for top clients.
• Support and maintain visual merchandising standards set by HQ & the Americas visual team; Execute floor changeovers as necessary.
• Analyze reporting and support stock levels through communication with key business departments to maintain a high sell-through as well as alignment with new product launches and key investments; provide product feedback to maximize sales.
• Train and communicate current product knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support.
• Understand and proactively respond to the competitive environment, trends, and identify future opportunities.
• Additional responsibilities as assigned.

Requirements

• Bachelor's degree or equivalent.
• Minimum of 5 years of Retail Management experience, luxury experience preferred.
• Proven track record of successful sales generation, building clientele, and employee development and relations.
• Results-driven and customer-focused.
• Problem solver.
• Impeccable communication skills at all levels, with the team, executive leadership team, and cross-functional partners.
• Possess strong leadership qualities and can galvanize a team around company initiatives.
• Possess strong attention to detail and business acumen.
• Ability to analyze business and take business-driving actions.
• Ability to stand and walk for a majority of a 40-hour workweek.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Proficient in Microsoft Office, POS, CRM & Inventory Management systems.

Core Competencies

• Entrepreneurial
• Sales and Client focused
• Developing/coaching others
• Relationship building
• Effective communication

Pay

A reasonable estimate of the current base salary range is $106,000 to $118,000 per year.