Modoc's - Become a Barista

Responsibilities

• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Fulfills any other duties the store manager assigns.
• Represents Modoc's Market in a professional manner.

Requirements, Qualifications & Physical Demands

• Entry level position.
• Runs errands, when needed, to pick up supplies and/or product.
• May work special events, as needed.
• Maintains positive Modoc's Market morale and professional attitude.
• Must be able to work variations in shifts, as needed.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Regularly required to stand, walk, talk and hear.
• Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
• Regularity required to lift and/or move items up to 30 pounds.
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects.

Service

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbal receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into Square register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds and packs coffee per customers’ orders according to Modoc's Market guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service.

Environment

• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Assists in the distribution of weekly shipments.
• Reports potential safety hazards to the manager.
• Reports all employee accidents to the manager.
• Informs the manager of any operational inconsistencies.