Moderation Quality Analyst, E-Commerce - USDS

About the role

The Governance and Experience team is dedicated to ensuring a safe and trustworthy environment for users, sellers, and creators on our US marketplace. We focus on combining human oversight with automated systems to improve policies, rules, and moderation processes.

Responsibilities

• Data Analysis & Trend Identification: Analyze moderation quality assurance data to identify trends, patterns, and areas for improvement in platform safety and content review processes.
• Cross-Functional Collaboration: Work with cross-functional teams and external vendors to ensure key quality metrics align with business objectives and performance targets.
• KPI & Tool Development: Develop moderation quality KPIs, dashboards, and reporting tools to monitor operational effectiveness and identify actionable insights.
• Process Optimization: Evaluate current quality assurance procedures and propose data-driven recommendations to enhance auditing and automated enforcement processes.
• Strategic Framework Design: Design, implement, and maintain quality monitoring programs and analytical frameworks that support corporate safety and strategic growth goals.
• Vendor & Performance Management: Partner with vendor quality teams to assess moderation processes, identify performance gaps, and support corrective actions based on data insights.
• Root Cause Analysis: Conduct timely root cause analyses on emerging content trends and escalations, documenting findings to initiate policy, process, and product improvements.

Qualifications

• Bachelor’s degree or foreign equivalent degree in Business Administration, Operations, Project Management, Communications, International Development Policy, or a related field.
• 2+ years of related work experience in fraud, risk detection, or quality assurance.
• Technical Proficiency: 2 years of experience in querying and manipulating large, complex data sets, performing statistical analysis using Python or R, generating data visualizations and dashboards, automating data reports, and applying root cause analyses to historical data.
• Ability to travel internationally up to 10%.

About USDS TikTok

The USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture operates under defined safeguards to protect national security and secure U.S. user data, apps, and the algorithm. We safeguard the U.S. content ecosystem and hold decision-making authority for trust and safety policies and moderation.

Job Information

• Compensation Description (Annually): The base salary range for this position in the selected city is $91,200 - $206,172 annually. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience, and location.
• Benefits: Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
• Reasonable Accommodation: USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other reasons protected by applicable laws.