Model Food Runner Pool - Seasonal

About the role

Join a fast-paced, exciting industry where you’ll work with a diverse team driven by enthusiasm for helping people find and have more fun. At PENN Entertainment, you’ll have opportunities for career growth and support to expand your possibilities. Initial placement within the salary range is based on relevant knowledge, skills, and experience.

Responsibilities

• Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar, or casino area.
• Delivers quality service to both internal and external guests, ensuring timely food and beverage standards.
• Greets guests with eye contact, a smile, and a warm, friendly greeting following company hospitality standards.
• Reads kitchen prep tickets and identifies food items promptly.
• Gathers, plates, or bags food items with necessary utensils and condiments based on order quantity.
• Delivers or “runs” food to VIP sections or pool areas once prepared by the kitchen.
• Identifies and corrects missing or incomplete menu items.
• Ensures food orders are handled carefully and delivered promptly.
• Assists servers as needed, including placing and inspecting orders for quality.
• Solves guest problems by assisting them and alerting supervisors of complaints.
• Maintains knowledge of all in-house services and functions.
• Ensures cleanliness of the kitchen expedition area.
• Actively promotes and demonstrates superior customer service in line with company standards.
• Ensures compliance with regulatory requirements and reports potential issues to management.
• Keeps work area clean and free of safety hazards, debris, and litter.
• Performs all job duties safely and responsibly.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• At least six months of experience in hospitality and/or food and beverage preferred.
• Flexible to work all shifts, including holidays, nights, weekends, and overtime as needed.
• Ability to interact with guests, staff, and colleagues diplomatically and tactfully to resolve problems.
• Excellent organizational skills, attention to detail, and ability to work under time constraints.
• Strong listening, judgment, and public relations skills with a friendly, helpful personality.
• Ability to handle pressure, meet deadlines, and work effectively with guests, management, vendors, and employees.
• Must withstand extreme sun, heat, cold, and inclement weather for long periods.
• Ability to familiarize self with floorplans or maps.

Skills

• Ability to read and interpret documents in English, such as safety rules, operating instructions, and procedure manuals.
• Verbal and written communication skills in English.
• Ability to apply common-sense understanding to carry out instructions in written, oral, or diagram form.
• Ability to handle problems involving several concrete variables in standardized situations.

Certifications & Licenses

• Must qualify for licenses and permits required by federal, state, and local regulations, including a Nevada Gaming License and Health Card.

Physical Demands

• Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• Frequently required to reach with hands and arms, talk, and hear.
• Requires close vision, color vision, and peripheral vision.
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 25 pounds.
• Ability to push and pull up to 150 pounds.
• Must be able to reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.
• Ability to work both indoors and outdoors in varying temperatures and elemental conditions.

Work Environment

• Moderate to loud noise levels.
• Exposure to an environment containing unrestricted secondhand tobacco smoke.

Benefits

• Day-one medical coverage.
• 401(k) matching.
• Annual performance bonus.
• Paid time off earned according to local policy, increasing with length of employment.
• Wellness programs supporting financial, physical, and mental well-being.

Pay

$12.00 hourly.