Mobility Support Specialist

Our client, a leading airline company, is seeking a Mobility Support Specialist to support airline maintenance and business teams by managing iPad devices, mobile applications, user access, documentation, and day-to-day mobility operations.

About the role

This role works closely with IT teams, third-party vendors, maintenance training, Technical Publications, Base Managers, and regional teams to ensure mobile devices and applications are available, secure, and properly supported. The ideal candidate is highly organized, customer-focused, technically comfortable, and able to coordinate across multiple teams in a fast-paced airline environment. Travel may be required.

Responsibilities

• Support mobility initiatives in collaboration with IT teams and third-party vendors
• Provision and manage iPad and application access for new hires
• Coordinate mobility training development and delivery with training teams
• Track device shipments, returns, and replacements with operational stakeholders
• Administer document control systems in partnership with Technical Publications
• Manage maintenance application databases and support application availability
• Create, update, and maintain technical documentation and user guides
• Manage mobile distribution of alerts, bulletins, and operational communications
• Support iPad lifecycle management, including refresh and sustainment activities
• Serve as the primary liaison between local teams and regional stakeholders
• Provide Tier 1 and Tier 2 mobile device support and troubleshooting
• Promote collaboration while resolving and coordinating system-related issues
• Support mobile operating system and application update processes
• Maintain expertise in emerging technologies and recommend improvements
• Travel as required to support operational and business needs

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 2 years of management experience of assets
• 1+ year Help Desk and/or customer service experience
• Experience with Mobile Device Management (MDM) solutions such as JAMF/SOTI
• Experience supporting mobile devices such as Apple iPads, Windows Rugged Tough books, and mobile printers
• Experience working with Apple device products such as Apple Configurator, Apple Business Manager (ABM)
• Experience with Operating Systems (Windows, Linux, iPadOS), Wireless/Cellular technologies, Computer Networking
• Advanced computer skills with Microsoft Office programs

Preferred Qualifications

• Airline industry experience
• Apple certification
• Comply365/JeppFD-Pro apps knowledge

Work Environment

Location: Irving, TX
Hybrid
Contract: 4 months

Pay

The approximate pay range for this position is between $24.00 and $35.00 per hour. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee Stock Ownership Plan
• 401K offered