Mobility Specialist Driver

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service
• Educate customers on Metropolis parking technology and assist with enrollment as needed
• Promote positive customer relationships by consistently delivering excellent customer service
• Respond to customer questions and concerns confidently and courteously
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization
• Issue parking violations in accordance with company policies
• Document violations using company-provided mobile devices, including photo documentation
• Maintain the cleanliness of parking lots, garages, and common areas
• Identify and report debris, spills, hazards, or maintenance issues promptly
• Sweep floors, collect trash, and empty trash receptacles as needed
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep
• Work independently and collaboratively as part of a team
• Observe all safety protocols at all times
• Perform additional duties as assigned

Qualifications

• A valid state driver’s license, current address, and acceptable driving record
• The ability to safely drive a manual transmission (stick shift) vehicle is a plus
• A high school diploma or GED preferred, but not required
• Prior parking industry experience preferred, but not required
• A strong customer service orientation with a willingness to go above and beyond
• Comfortable using mobile devices and technology (iPad, iPhone, Android devices)
• Ability to communicate effectively in spoken English with customers and team members
• Strong interpersonal and communication skills
• Reliable, adaptable, and able to thrive in a fast-paced environment

Physical and Work Environment Requirements

• Ability to stand and walk for extended periods (up to six consecutive hours)
• Ability to visually inspect vehicles and physically access all areas of garages and lots
• Comfortable working outdoors in all weather conditions
• Flexibility to work various shifts, including weekends and evenings