Mobility Equipment Technician
Jumpstart Your Career at Rehab Medical — one of the nation’s fastest-growing providers of custom advanced mobility equipment and a recent Inc. 5000 award winner. Headquartered in Indianapolis, Indiana, our mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in. As one of Indiana’s Top Places to Work, we hire based on attitude, aptitude, and drive, not just resumes.
Why You Should Apply
- Structured Orientation & Mentorship Program
- Employee Recognition & Wellness Initiatives
- Leadership Development & Continuing Education
- ATP Career Path with Clear Pay Increases and Certification Opportunities
- Work with Purpose: Improve patient quality of life
About the Role
The Mobility Equipment Technician plays a critical role in ensuring patients receive correct mobility equipment and replacement parts safely, accurately, and on time. Serving as a direct representative of Rehab Medical in patients’ homes and care settings, you will provide professional delivery, setup, basic adjustments, service, and education on proper equipment use. Through excellent customer service, documentation, and attention to safety and quality, you will help patients gain independence, comfort, and confidence with their mobility equipment.
You’ll work directly with patients, therapists, and Assistive Technology Professionals (ATPs) to ensure mobility equipment is functioning safely and customized to patient needs. This position is also part of our ATP Career Path, designed to guide technicians from entry-level roles to certified ATP support and beyond.
Responsibilities
- Provide exceptional customer service and education for all deliveries, service calls, pickups, and repairs according to manufacturer guidelines and patient needs.
- Maintain a professional appearance and demeanor while representing Rehab Medical in the patient’s home.
- Diagnose, troubleshoot, repair, and document equipment issues in a timely and accurate manner.
- Complete all required paperwork and electronic documentation accurately and promptly.
- Understand billing requirements, particularly what patients must sign.
- Understand compliance guidelines as they relate to paperwork.
- Maintain a clean, organized, and safe company vehicle in compliance with company policies, accreditation standards, and regulatory requirements.
- Conduct routine vehicle inspections and audits to ensure cleanliness, safety, and readiness for daily operations.
- Follow safe driving procedures at all times.
- Communicate effectively with office staff, operations teams, and corporate partners regarding delivery status, service issues, and schedule changes.
- Proactively report delays, patient concerns, or challenges that may impact delivery or service outcomes.
- Work collaboratively with teams to resolve issues and improve service quality.
- Assist in office and warehouse tasks pre- or post-route as needed.
Requirements
- High School Diploma or equivalent
- Minimum of 2 years of experience delivering consumer or medical equipment (preferred)
- Mechanical aptitude with ability to troubleshoot, repair, and set up complex power chairs
- Basic computer and communication skills
- Excellent interpersonal and communication skills
- Ability to interact effectively with patients while maintaining professionalism, respect, and confidentiality
- Ability to work independently and manage multiple priorities with minimal supervision
Pay
Hourly Range: $18 – $28 per hour. Compensation is based on experience, performance, and certifications.
Benefits
- Structured Orientation & Mentorship Program
- Employee Recognition & Wellness Initiatives
- Leadership Development & Continuing Education
- ATP Career Path with clear pay increases and certification opportunities