Mobile Support Box Office Specialist

Responsibilities

• Smile, greet, and interact with guests who visit State Farm Arena and the box office
• First point of contact in resolving patron ticket issues
• Deliver exceptional customer service to our guests
• Efficiently and proactively facilitate in-person customer/client services at gate entry
• Will be responsible for all operational needs, including helping fans download the team app, assisting with mobile ticketing questions, and supporting other mobile initiatives at arena gates
• Must be willing to work outside of the box office and at arena gates to troubleshoot mobile ticket issues
• Operate Ticketmaster platform, Slack, and Sales Deck ticketing systems
• Utilize Ticketmaster software to troubleshoot all ticket issues, i.e., Re-printing tickets, researching the scan history of a ticket, selling a new ticket, etc.
• Sell tickets for all Atlanta Hawks basketball games, arena family shows, and concerts
• Provide day of the game customer service
• Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate event hours or additional needs
• Deal with a fast-paced environment that requires flexibility and troubleshooting
• Other duties as assigned

Qualifications

• Enthusiastic and positive attitude
• Ability to listen effectively, take and execute directions given
• Ticketmaster knowledge preferred
• Flexible availability – including mostly nights and weekends/holidays
• Report between 5-5:30 p.m. for most events
• Must possess an eagerness to learn new skills and techniques
• Must have the ability to respond effectively to the most sensitive inquiries or complaints
• Must be able to work in outdoor conditions
• Must be available for a minimum of 75% of all State Farm Arena events per month