Mobile Service Technician - Olive Branch, MS
Position Purpose
The Mobile Service Technician (MST) is responsible for maintenance and repairs on light construction equipment at The Home Depot stores or customer job sites in the vicinity.
Key Responsibilities
Trains Home Depot store associates and customers in the proper operation of the equipment and large equipment operating procedures.
Maintain Mobile Elevated Work Platform (MEWP) certifications. Maintains accurate parts inventory in vehicle or shop location. Maintains accurate fleet inventory and transfers equipment between locations.
Deploys new equipment to store locations, including performing PDIs, delivering to the store, and training store associates on the operation of the equipment.
Responsible for maintaining a fleet of rental equipment at a set of store locations or customer job sites, with a particular emphasis on preventive maintenance.
Performs routine store visits to perform inspections and preventive maintenance on all units at each store.
Inspects equipment for rental readiness, safe operation, and store appearance standards.
Performs minor repairs on equipment.
Responds to service calls and orders parts needed for equipment maintenance and repairs.
Utilizes company technology platform to document all work performed on equipment, including labor and parts.
Aids with equipment deliveries and pick-ups as required.
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Working Conditions
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications
Must be twenty-one years of age or older.
Must be legally permitted to work in the United States.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must meet DOT medical certification requirements.
Working conditions include significant physical demands such as lifting from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, and reaching and stretching.
The environment will require repetitive hand, wrist, and arm movements.
Occasionally, employees will be required to work at heights.
Preferred Qualifications
Working knowledge of Microsoft Office Suite.
Excellent written and verbal communication skills.
1 or more years of experience servicing construction equipment (preventative maintenance, troubleshooting, minor mechanical repairs).
Light construction equipment maintenance knowledge and/or skills including small engines and hydraulics.
Experience, ability, and desire to provide superior customer service.
Valid driver's license.
Familiarity with inventory management.
Working knowledge of handheld technology (smartphone, laptop, tablet).
Ability to work effectively with different personality types and all levels of associates.
Ability to work independently.
Ability to operate in extreme outdoor working conditions.
Ability to adapt to unforeseen circumstances, including weather, traffic, and others.
Strong work ethic.
Competencies
Action Oriented
Values Differences
Communicates Effectively
Customer Focus
Manages Conflict
Resourcefulness