MOBILE SERVICE TECHNICIAN & MOBILE SERVICE ADVISOR

About the role

Become the face of our Ford brand and our service experience with Ford Mobile Service. We are building something new and developing trusting relationships. Join our team as we take our service lane out into the community.

Responsibilities

• Organize and prepare for the day’s appointments
• Engage with many different customers each day and represent our dealership and Ford Motor Company
• Apply hospitality skills by warmly greeting and engaging with customers
• Consult with the customer on work to be performed
• Perform a multi-point inspection
• Perform the work needed in a clean and efficient manner
• Commit to a leave-no-trace clean up
• Be a part of an amazing, cutting-edge team working to revolutionize the way we deliver our service experience!

Qualifications

• Knowledge – Write up Repair Orders utilizing tablet/technology & Customer Service Experience/Skills
• Skills – Oil change, Belts, Wiper Replacement, Multi-point inspection, Filterschange, Tire Rotation, Fluid Change, Brake Pads, Battery Change
• Qualities – Open, Trustworthy, Personable, Neat appearance, Good communicator, Confident, Decisive, Organized, Conflict management, Dependable, Adaptable, Thorough

Benefits

• Salary and commission packages above local and industry levels
• Medical, Dental and Vision Insurance
• 401(k) availability
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• Opportunities for internal career advancement