Mobile Service Technician

Job Summary

The Mobile Technician is responsible for delivering high-quality automotive maintenance and light repair services directly to customers through GM MobileService+. This role operates a fully equipped dealership-owned mobile service vehicle and performs approved services at customer homes, workplaces, or other off-site locations. The Mobile Technician ensures a premium customer experience while maintaining GM and dealership service standards.

Tasks and Responsibilities

• Perform GM MobileService+ approved maintenance and light repair services, including but not limited to:
• Oil and filter changes
• Tire rotation and tire repair
• Battery testing and replacement
• Multipoint vehicle inspections
• Cabin and engine air filter replacement
• Recall and minor warranty work as authorized
• Operate and maintain a mobile service vehicle, tools, diagnostic equipment, and inventory
• Follow GM repair procedures, service bulletins, and safety guidelines
• Complete accurate repair orders, inspections, and documentation using dealership DMS and mobile service apps
• Communicate clearly with customers regarding service findings, recommendations, and next steps
• Represent the dealership professionally at all customer locations
• Ensure cleanliness, organization, and proper stocking of the mobile service vehicle
• Adhere to scheduled appointments and manage time efficiently throughout the service route
• Escalate complex repair needs to the dealership service department
• Maintain compliance with dealership policies, GM standards, and local/state regulations

Qualifications

• High school diploma or GED
• Valid driver’s license with a clean driving record
• Prior automotive maintenance or technician experience (1–2 years preferred)
• Ability to work independently in a mobile/off-site environment
• Strong customer service and communication skills
• Mechanical aptitude and attention to detail
• Ability to lift up to 50 lbs and work in various outdoor conditions

Preferred Qualifications

• GM Certified Technician (or willingness to obtain certification)
• ASE Certification(s)
• Experience using dealership DMS systems (e.g., CDK, Reynolds & Reynolds)
• Previous mobile service or field technician experience
• Basic diagnostic skills using GM scan tools

Benefits

• Medical, dental, and vision benefits
• Voluntary benefits available
• Paid time off upon hire
• Paid company holidays
• 401(k) with conditional employer match after 6 months of employment
• Growth potential
• Automotive discounts