Mobile Service Technician

Responsibilities

• Travel to customer and on-site locations to perform scheduled maintenance, repairs, and warranty recall services.
• Perform work as outlined on repair orders with efficiency and accuracy in line with Lithia and manufacturer standards.
• Diagnose causes of malfunctions and perform authorized repairs on-site.
• Be knowledgeable and skilled in performing all available warranty recalls remotely.
• Occasionally service multiple vehicles in one location and coordinate with external dealers/facilities to streamline repairs.
• Complete all work according to applicable safety requirements.
• Road-test vehicles to ensure quality of repair work.
• Accurately record time spent on repairs using company time clocking procedures.
• Document work performed and test procedures/results using mobile service software.
• Maintain a clean and organized mobile service vehicle and inventory of tools.
• Communicate with parts department to ensure necessary parts are available before appointments.
• Assess vehicles for additional safety or service needs and communicate findings.
• Provide estimates and obtain customer authorization for additional work.
• Return special tools to proper place and use shop supplies economically.
• Complete all required training and maintain manufacturer and ASE certifications.
• Review technical bulletins and publications as assigned.
• Constructively communicate with dealership personnel to satisfy customer needs.
• Report any situation that jeopardizes safety, welfare, or integrity of the dealership.

Qualifications

• Strong attention to detail and sense of urgency.
• Excellent communication and customer service skills and basic sales aptitude preferred.
• Ability to work independently and manage time effectively.
• Ability to perform repairs in one or more of the following areas: Lube and Maintenance Services, Engine Repair, Suspension/Steering Repair, Brake Repair, Electrical/Electrical Systems Repair, Heating and A/C Repair, Engine Drivability Diagnosis and Repair.
• Certification/Training: Manufacturer certified in all areas listed above. ASE certifications preferred (minimum of 3 recommended; ASE Master Technician ideal but not required).
• Customer Pay Proficiency Level: Greater than 100% Customer Pay Repairs.
• Automotive Technical Knowledge – Three years’ experience preferred.
• Valid Driver’s License with a clean driving record.
• Ability to operate both automatic and manual transmission vehicles.
• Comfortable working in various weather conditions.
• Basic computer skills (MS Office, Email, Internet).
• Previous mobile service experience preferred.

Skills

• Strong attention to detail and sense of urgency.
• Excellent communication and customer service skills and basic sales aptitude preferred.
• Ability to work independently and manage time effectively.
• Ability to perform repairs in one or more of the following areas: Lube and Maintenance Services, Engine Repair, Suspension/Steering Repair, Brake Repair, Electrical/Electrical Systems Repair, Heating and A/C Repair, Engine Drivability Diagnosis and Repair.
• Certification/Training: Manufacturer certified in all areas listed above. ASE certifications preferred (minimum of 3 recommended; ASE Master Technician ideal but not required).
• Customer Pay Proficiency Level: Greater than 100% Customer Pay Repairs.
• Automotive Technical Knowledge – Three years’ experience preferred.
• Valid Driver’s License with a clean driving record.
• Ability to operate both automatic and manual transmission vehicles.
• Comfortable working in various weather conditions.
• Basic computer skills (MS Office, Email, Internet).
• Previous mobile service experience preferred.

Benefits

• Competitive pay.
• Medical, Dental and Vision Plans.
• Paid Holidays & PTO.
• Short and Long-Term Disability.
• Paid Life Insurance.
• 401(k) Retirement Plan.
• Lithia Learning Center.
• Vehicle Purchase Discounts.
• Wellness Programs.