Mobile Service Technician

General Purpose

The Service Technician – Mobile is responsible for performing diagnostics, service repairs, and maintenance work on customer and dealer-owned equipment. The Service Technician – Mobile reports to the Service Manager.

Essential Functions

• Performs repairs and maintenance, typically away from the dealership, using proper tools, techniques, and equipment for the machines that the technician specializes in.
• Follows Technical Manual procedures when conducting maintenance and repairs on machines of the Technician’s specialty.
• Sets up and operates diagnostic equipment.
• Sets up and operates test equipment.
• Maintains contact with customers about work performed on equipment as necessary.
• Participates in training programs that are required for advancing work-related skills and knowledge.
• Maintains current knowledge of John Deere and competitive products.
• Maintains vehicles, inventory, AVE-PLP tools, personal tools, and equipment in good working order.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports and forms required in conjunction with work assignments.
• Completes all required certifications and licenses.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Qualifications

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of customer and dealer-owned equipment.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to communicate effectively with AVE-PLP staff and customers, both verbal and written.
• Ability to work cooperatively in a team environment.
• Ability to use job-related computer applications and basic computer functions.

Education

• A High School Diploma or General Education Diploma (GED) equivalent is required.

Experience

• Three or more years of experience performing service repairs is preferred.
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications

• Must have reliable transportation.
• Must have and maintain a valid Driver’s License.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Forklift license preferred or ability to obtain one.

Physical Activities

• Regular outdoor work in extreme weather conditions (hot/cold).
• Walking on uneven terrain.
• Occasional exposure to insects.
• Regular and long-term exposure to work areas containing toxic/caustic/hazardous/volatile chemicals.
• Extreme conditions such as hot/cold.
• Sharp hazards.
• Dust/fumes/gases.
• Electrical shock.
• Moving mechanical parts.
• High pitched and/or constant loud noise.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• Clean and safety-conscientious work environment is required.
• Work may involve assisting with sampling, calibration of equipment and process instruments calibration / maintenance in difficult areas.
• Work may involve long hours and overtime during holidays, weekends, and evenings.
• Required to rotate on-call responsibilities for up to a week at a time.