Mobile Phlebotomist Driver (Mobile Blood Drives) - Milwaukee, WI (Paid Training)

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, enable life-saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise.

About the role

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high-quality services. Works cooperatively and is a supportive member of the team/group, contributing positively to the achievement of team objectives. Responsible for operating the mobile drive vehicle, loading and unloading supplies, and transporting mobile staff in a safe and efficient manner. The Specialist, Donor Driver plays an essential role in promoting and maintaining a collaborative and respectful team culture and contributes to a strong and engaging employee experience.

Schedule

• After 8-week training: Must have availability from 4:00am–10:00pm, including weekends and holidays
• Schedules are posted 2–3 weeks in advance; hours determined by blood drive schedule
• 5 days on, 2 days off
• Full-time (32–40 hours/week)

Pay

• Target salary: $17.36 per hour (based on internal averages and local market alignment)
• 8 weeks of paid training
• Shift differentials for evenings (after 6:00pm) and weekends
• Skill-based percentage increases offered after training
• Additional bilingual (Spanish) increase available after passing certification exam

Benefits

• Medical, dental, and vision plans
• Paid Time Off (PTO) and holidays
• Short- and long-term disability
• Life insurance
• 7% dollar-for-dollar 401(k) match
• Voluntary programs and discount programs

Responsibilities

• Follows all DOT guidelines when operating full-size commercial van/Promaster and safely transports staff, supplies, and equipment
• Loads/unloads supplies and performs set-up at the mobile site, including technology systems and quality control
• Performs donor screening (collects donor histories), mini-physical, and phlebotomy
• Treats donors with customer service excellence, presenting a positive image
• Responds to customer inquiries, requests, and complaints with timely and complete responses; escalates to leadership when appropriate
• Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally
• May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions
• Recruits and converts donors for automation
• Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, and supporting coworkers
• Maintains product integrity and ensures proper identification of all donors; performs routine maintenance on equipment and completes department records
• May prepare/pack units for transport
• Observes donors for reactions, provides reaction care, and assists other staff in handling reactions if needed
• Rebooks donors for future donation appointments
• May be subject to additional background checks as required by sponsor if asked to assist a mobile
• Performs other duties as required or assigned within the scope of the job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Requirements

• High School Diploma or GED required
• 1–3 years of relevant people-facing experience preferred; less than 1 year of job-related experience required
• Valid and in-state Driver License (DL) required
• Cargo certification required
• Ability to work evening, weekend, and holiday hours

Skills

• Knowledge of standardized work routines and methods, general facts and information, and/or the use of simple equipment, machines, and materials (acquired through on-the-job training)
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals
• Basic mathematical aptitude and strong attention to detail
• Ability to apply judgment to written or oral instructions
• Ability to organize work to provide productive workflow
• Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service
• Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration
• Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs
• Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers, donors, and leadership
• Ability to learn/utilize computer applications as required to perform duties

Tools and Technology

• Navigation system
• Personal Computer (desktop, laptop, tablet)
• General office equipment (computer, printer, fax, copy machine)
• Microsoft Suite (Word, Excel, PowerPoint, Outlook)
• Screening equipment including: Lancet, Sphygmomanometer (BP cuff), Temperature probe, Hemoglobin analyzer
• Phlebotomy collection equipment that may include blood mixer, Trima, Alyx