Mobile Locksmith Technician

About the Role

Hillman is seeking a Mobile Locksmith Technician to join our rapidly growing Automotive Key Services team. In this role, you'll operate from a fully equipped mobile service van, delivering automotive key cutting, programming, and locksmith solutions directly to customers. Working alongside an Automotive Mobile Sales Representative, you'll serve as the technical expert behind one of Hillman's most innovative and fastest-growing service offerings.

Responsibilities

• Provide automotive key cutting, duplication, programming, and key fob services at customer locations
• Diagnose customer needs and recommend appropriate solutions
• Partner closely with the Automotive Mobile Sales Representative to deliver a seamless customer experience
• Troubleshoot issues and provide effective solutions with confidence and professionalism
• Manage and maintain a fully equipped mobile locksmith van
• Maintain inventory, supplies, and equipment readiness
• Coordinate customer appointments and daily service activities
• Ensure the van remains organized, professional, and customer-ready
• Create positive, memorable experiences with every customer interaction
• Build trust through professionalism, technical expertise, and reliability
• Represent Hillman with integrity and exceptional service
• Share feedback and recommendations to help improve operations and customer experiences

Qualifications

• High School Diploma or GED
• Valid Driver's License with a satisfactory driving record
• Ability to obtain and maintain a Locksmith License (where required)
• Strong customer service and communication skills
• Basic computer, email, and mobile technology proficiency

Preferred Qualifications

• Locksmith experience
• Automotive service experience
• Experience with key cutting, programming, or vehicle electronics
• Technical troubleshooting experience
• Retail or customer-facing service experience
• Experience using aftermarket key programmers and diagnostic equipment

Technical Knowledge

• Automotive transponder systems and vehicle key technologies
• Aftermarket key programmers
• Electronic and manual key-cutting equipment
• OEM vehicle systems and programming platforms
• Mechanical and technical troubleshooting
• Mobile technology and service applications

Physical Requirements

• Ability to regularly lift up to 50 pounds
• Ability to safely operate a motor vehicle
• Ability to work in a mobile, field-based environment
• Flexibility to work weekends and varying schedules as business needs require

Schedule

Typical hours are 9:00 AM - 5:00 PM, with schedule options including Thursday - Monday, Friday - Tuesday, and required weekend availability.

Pay

$25 per hour + 5% Commission on Sales

Benefits

• Company-provided service van
• Fuel card for business use
• Paid training and development
• Medical, Dental, and Vision benefits
• 401(k) with Company Match
• Paid Time Off and Holiday Pay
• Career advancement opportunities with a growing organization

Location: Austin, TX