Mobile Health Services Assistant - Spanish Speaking Preferred

About the role

San Mateo County Health is seeking a Mobile Health Services Assistant - Spanish Speaking Preferred. This position is stationed in San Mateo, CA, but will regularly drive mobile health vehicles throughout the County.

Responsibilities

• Drive a mobile health van to locations according to established schedule.
• Conduct initial intake/assessment, including at scheduled location stops.
• Interview patients to obtain necessary information for registration and billing as required; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.
• Register patients for appropriate health services.
• Provide assistance and supporting services to patients and clients.
• Maintain records of all services provided on the mobile health van.
• Input patient admitting, registration and/or billing information into system following specific guidelines and instructions; retrieve data and prepare a variety of reports related to patient census and/or patient insurance and financial status.
• Verify insurance program eligibility for emergency and hospital admissions.
• Classify data on hospital and clinic documents and assign appropriate codes.
• Respond to patient inquiries regarding County health care services, clinic policies and procedures; advise patients of services available, billing procedures, regulations and other related information.
• Operate standard office equipment, including a personal or on-line computer.
• Perform routine safety checks; identify needed vehicle maintenance and arrange for its completion.
• Secure mobile van in established parking area at the end of the day.
• Perform related duties as assigned.

Qualifications

• A valid class "B" California driver's license and prior experience operating and maintaining a large vehicle preferred.
• Ability to operate a 42-foot vehicle.
• Good driving record, free of moving violations.
• Possession of current CPR (Basic Life Support).
• A minimum of one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.
• Knowledge of vehicle maintenance both routine and preventative.
• Good communication skills, including exceptional customer service skills and the ability to work effectively in a close-contact, team environment.
• A positive, "can do" attitude.
• Exceptional organizational skills.
• Experience working in a team environment.
• Ability to speak, read and write fluently in Spanish is preferred.