Mobile Expert, Store-in-Store

Job Overview

This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services.

Job Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Digital Transformation (Required)
• Leadership (Required)
• Mobile Telecommunications (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)

Benefits

• Medical, Dental and Vision Insurance
• A Flexible Spending Account
• 401(k)
• Employee Stock Grants
• Employee Stock Purchase Plan
• Paid Time Off
• Up to 12 Paid Holidays
• Paid Parental and Family Leave
• Family Building Benefits
• Childcare Subsidy
• Tuition Assistance
• College Coaching
• Short- and Long-Term Disability
• Voluntary AD&D Coverage
• Voluntary Accident Coverage
• Voluntary Life Insurance
• Voluntary Disability Insurance
• Voluntary Long-Term Care Insurance
• Mobile Service & Home Internet Discounts
• Pet Insurance
• Access to Commuter and Transit Programs

Pay

Hourly Base Pay: $19.50
Annualized Incentive Target: $18,000
Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

Not specified

Qualifications

At least 18 years of age

Skills

• Coaching
• Communication
• Customer Needs Identification
• Customer Service
• Digital Transformation
• Leadership
• Mobile Telecommunications
• Product Knowledge
• Relationship Building
• Sales