Mobile Expert, Store-in-Store

About the role

This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service. The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.

Responsibilities

• Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
• Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
• Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
• Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty
• Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
• Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
• Responsible for other duties/projects as assigned by business management

Requirements

• High School Diploma/GED (Required)
• 30 days T-Mobile Mobile Associate experience (Preferred)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Coaching (Required)
• Communication (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Digital Transformation (Required)
• Leadership (Required)
• Mobile Telecommunications (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)

Pay

Hourly Base Pay: $19.50

Annualized Incentive Target: $18,000 (varies based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives.

Benefits

Full and part-time employees have access to the same benefits when eligible, including:

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual Stock Grant and Employee Stock Purchase Plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Commuter and transit programs
• Free, year-round money coaches