Mobile Equipment Service Tech

Responsibilities

• Travel to customer or dealer locations, process work orders for customer repairs, and service/repair equipment.
• Service parts ordering and filing warranty claims.
• Ensure the safe use of equipment & tools.
• Complete all warranty paperwork in a timely manner.
• Accurately document work performed daily.
• Maintain a clean and organized service vehicle.
• Special order parts for all work orders.
• Perform service work safely and in a timely manner.
• Use computer systems to identify parts and troubleshoot systems.
• Read and understand operating manuals, blueprints, and drawings.
• Provide a safe environment by keeping work areas clean & organized.
• Communicate effectively with customers, including equipment sales support and customer education.
• Prepare daily updates of work completed, problems identified, and future schedule.
• Loading and unloading of customer machines for repair and delivery.
• Perform preventative maintenance and basic servicing of customer machines.
• May be required to cross train and perform other duties.
• Participate in the equipment sales process if needed.
• Handle multiple priorities, organize workloads, and meet deadlines.
• Operate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, and multimeters.
• Use general office equipment with repetitive wrist movements on keyboard.
• Versatile communication skills, including verbal communication with all audiences (in-person or via handheld transceiver).
• Lift, push, and/or pull a minimum of 30 pounds repetitively.
• Access and navigate each department across facilities.
• Verbal communication effectively with others (in-person and via electronic devices).
• Close visual acuity.

Qualifications

• Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing sub-compact and compact utility tractors at a tractor dealership.
• Valid driver’s license.
• Proficiency with Microsoft Office software.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.
• Ability to participate in our online applicant and new hire onboarding process remotely.
• Ability to complete computer-based training.
• Supervisory Responsibilities: None.

Physical Requirements

• Must be able to sit or stand for prolonged periods of time.
• Must be able to lift, push or pull up to 65 pounds at times.
• Must be able to repetitively lift, bend, carry and push.
• Must be able to access and navigate each department across facilities.
• Must be able to verbally communicate effectively with others (in-person and via electronic devices).
• Must have close visual acuity.