Mobile Donations Door Attendant

Duties

• Accept donations according to Goodwill’s donation acceptance guidelines and donor service standards.
• Prepare donations for pickup, transfer, or transportation to the assigned store, outlet, distribution center, or other Goodwill location.
• Follow all safety procedures related to working outdoors, around vehicles, and in changing weather conditions.
• Escalate complex donor questions, complaints, safety concerns, or unusual situations to the supervisor.
• Ensure carts, bins, containers, donation receipts, signage, and supplies are ready for daily operations.
• Supervise Multi-Site Donation Supervisors, Mobile Donation Specialists, Donation Express Attendants, and other assigned donation operations team members.
• Escalate complex donor questions, complaints, safety concerns, or unusual situations to the supervisor.
• Lead root-cause problem solving for donation site challenges, including overflow, poor site conditions, low donation volume, donor complaints, or transportation delays.
• Communicate donation volume, trailer capacity, site conditions, and operational needs to the supervisor.

Required Education & Experience

• A High School Diploma AND 3 years Experience OR
• An Associates degree AND 2 year experience OR
• A Bachelors and 1 year experience.

Required Experience

• Follow donation acceptance guidelines and operating procedures.
• Communicate clearly with donors, supervisors, and transportation partners.
• Recognize and report safety, security, maintenance, or capacity concerns.

External Hiring Range

$16.00/hour