Mobile Asssociate, Store-in-Store, Spanish Bilingual Preferred, Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Responsibilities

• Proactively engage with a broad range of customers in a high-traffic retail environment using digital tools, effective communication, and solution-based selling techniques to educate customers and showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process to deepen customer relationships and ensure satisfaction.
• Complete training on T-Mobile’s in-store experience, products, processes, and systems to stay updated on promotions and maintain readiness for customer interactions.
• Partner with nearby store locations to properly onboard customers, share knowledge, and perform store operations, including opening and closing procedures, securing kiosk assets, and reporting any lost keys or assets.
• Build rapport, trust, and loyalty with customers by connecting on a personal level, matching their pace, and exceeding their expectations in service.
• Proactively reach out to potential customers, follow up on leads, capture referrals, and manage "Be Back" processes to drive sales activity.
• Perform price overrides for specialty offers specific to National Retail.
• Collaborate with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Requirements

• High School Diploma or GED (required).
• 6 months of customer service and/or sales experience; retail environment preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.
• No travel required.

Skills

• Coaching
• Communication
• Consultative Selling
• Customer Communications
• Customer Education
• Customer Engagement
• Customer Needs Identification
• Customer Referrals
• Customer Satisfaction Management
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Prospecting
• Sales Techniques

Pay

Hourly base pay of $19.50, plus $5.00 per hour training pay during the first 90 days. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives.

Benefits

• Annual Stock Grant: All employees are eligible for an annual stock grant as part of T-Mobile’s ownership culture.
• Employee Stock Purchase Plan (ESPP): Access to purchase T-Mobile stock at a discount.
• 401(k) retirement savings plan.
• Free, year-round access to money coaches.
• Comprehensive health benefits: Medical, dental, and vision insurance, plus a flexible spending account.
• Paid time off: Up to 12 paid holidays, plus accrued paid time off (approximately 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually).
• Paid parental and family leave.
• Family building benefits, including adoption and fertility support.
• Backup care and enhanced family support services.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary benefits: AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.