Mobile Associate, Store in Store - Retail Sales | Bilingual Spanish Preferred

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Uses digital self-serve tools during customer interactions and the onboarding process.
• Identifies customer needs and uses solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommends wireless solutions and an onboarding solution-centric approach to help customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Completes training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• Reviews personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Continuously learns and improves skills to provide the best possible experience for our customers.
• Partners with nearby store locations to properly/onboard customers.
• Performs skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carries keys to the kiosk cabinets, locks/knocks out kiosks and assets, and reports any lost keys or assets to their manager.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Pay and Benefits

• Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
• Annualized incentive target: $18,000/year (Actual incentives vary based on performance and full-time status).
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
• Eligible employees can receive an Annual Stock Grant.
• Benefits: Medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• Additional perks: Mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Qualifications

• At least 18 years of age

Skills

• Customer Obsessed
• Passionate, Friendly, Engaging with Customers
• Able to Connect on a Personal Level
• Match the Pace of the Customer
• Build Rapport, Trust, and Loyalty with Every Interaction
• Commitment to Providing Exceptional Service
• Exceed Customer Expectations
• Proactive Reach Out to Potential Customers
• Follow Up with Customers, Capture Referrals, Manage Be Back Processes, and Build Relationships with New and Existing Customers
• Perform Price Overrides for Specialty Offers Specific to National Retail
• Partner with Nearby Leadership and Teams to Help Support the Customer Experience from Account Set Up, to Device Support and Account Servicing

Benefits

• Talent comes in all forms at the Un-carrier. We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
• We are an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
• If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.