Mobile Associate, Store in Store - Retail Sales, Bilingual Spanish
for headings. Use - for lists. Use
for prose.
We need to preserve all substantive info, remove boilerplate (EEO, accommodation, etc). Also remove duplicated lines. Remove cookie/navigation/legal etc. Also remove application instructions (none). Remove "Travel: Travel Required (Yes/No): No" etc. Also remove "DOT Regulated" etc.
We need sections only when posting has real specific content. So we can have:
- About the role (Job Overview)
- Responsibilities
- Education and Work Experience
- Knowledge, Skills and Abilities
- Pay (Hourly Base Pay, training pay, incentive target, guarantee)
- Benefits
We should not include Schedule because not present.
We need to ensure we don't include filler like "commensurate with experience". Not present.
We need to include all substantive details.
Let's extract content.
Job Overview paragraph: "Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics."
We can keep as paragraph.
Responsibilities: bullet list of duties. Let's extract each sentence after "Job Responsibilities:" and before "Education and Work Experience:".
List:
- Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
- As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process.
- You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
- Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
- Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- You will continuously learn and improve your skills to provide the best possible experience for our customers.
- Partner with nearby store locations to properly/fully on-board customers.
- Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
- Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations.
- You will proactively reach out to potential customers to further drive sales activity in your location.
- You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
- Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
We can combine some sentences into list items; each bullet can be a sentence or group.
Education and Work Experience:
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
Knowledge, Skills and Abilities: list of required skills: Coaching (Required), Communication (Required), Customer Engagement (Required), Customer Needs Identification (Required), Customer Service (Required), Leadership (Required), Product Knowledge (Required), Relationship Building (Required), Sales (Required), Sales Techniques (Required), At least 18 years of age, Legally authorized to work in the United States.
We can list each as li.
Pay: "Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant."
We can put in paragraph(s) or list. Probably paragraph.
Benefits: long list: "Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com."
We can make a list of benefits items.
We must not include the URL? It's substantive info; we can keep as part of paragraph.
We must not include boilerplate like "Never stop growing!" etc. That's promotional but maybe considered substantive? It's about career growth; could be considered part of benefits? It's more fluff. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Never stop growing!" is not boilerplate but maybe considered fluff; but it's part of the posting. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep it if it's substantive. However it's more like marketing fluff. Might be okay to keep but we could consider it as part of benefits? Not exactly. Might be considered a section about career growth. But we have no heading for that. Could include under Benefits? Might be okay to include as a paragraph under Benefits or separate section "Career Growth". But the instruction says prefer a few substantive sections over many thin ones. So we could incorporate that into Benefits or maybe under About the role. Safer to keep it as part of Benefits paragraph.
We also have "By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!" That's also fluff. Could be omitted? It's not essential job info. Might be considered boilerplate? Not exactly. But we could drop as it's not substantive job details. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. The fluff is still detail but maybe not substantive. I'd lean to keep it? But to be safe, I'd keep only concrete info: overview, responsibilities, requirements, pay, benefits. The motivational fluff can be omitted as not substantive. However it's part of the posting; but the instruction says "Prefer a few substantive sections over many thin ones." So we can drop fluff.
Thus final HTML:
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
- Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
- As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process.
- You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
- Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
- Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- You will continuously learn and improve your skills to provide the best possible experience for our customers.
- Partner with nearby store locations to properly/fully on-board customers.
- Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
- Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations.
- You will proactively reach out to potential customers to further drive sales activity in your location.
- You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
- Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Education and Work Experience
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
Knowledge, Skills and Abilities
- Coaching (Required)
- Communication (Required)
- Customer Engagement (Required)
- Customer Needs Identification (Required)
- Customer Service (Required)
- Leadership (Required)
for prose. We need to preserve all substantive info, remove boilerplate (EEO, accommodation, etc). Also remove duplicated lines. Remove cookie/navigation/legal etc. Also remove application instructions (none). Remove "Travel: Travel Required (Yes/No): No" etc. Also remove "DOT Regulated" etc. We need sections only when posting has real specific content. So we can have: - About the role (Job Overview) - Responsibilities - Education and Work Experience - Knowledge, Skills and Abilities - Pay (Hourly Base Pay, training pay, incentive target, guarantee) - Benefits We should not include Schedule because not present. We need to ensure we don't include filler like "commensurate with experience". Not present. We need to include all substantive details. Let's extract content. Job Overview paragraph: "Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics." We can keep as paragraph. Responsibilities: bullet list of duties. Let's extract each sentence after "Job Responsibilities:" and before "Education and Work Experience:". List: - Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. - As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. - You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. - By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction. - Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. - Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. - You will continuously learn and improve your skills to provide the best possible experience for our customers. - Partner with nearby store locations to properly/fully on-board customers. - Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. - As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager. - Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. - You will proactively reach out to potential customers to further drive sales activity in your location. - You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. - As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail. - Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing. We can combine some sentences into list items; each bullet can be a sentence or group. Education and Work Experience: - High School Diploma/GED (Required) - 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred) Knowledge, Skills and Abilities: list of required skills: Coaching (Required), Communication (Required), Customer Engagement (Required), Customer Needs Identification (Required), Customer Service (Required), Leadership (Required), Product Knowledge (Required), Relationship Building (Required), Sales (Required), Sales Techniques (Required), At least 18 years of age, Legally authorized to work in the United States. We can list each as li. Pay: "Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant." We can put in paragraph(s) or list. Probably paragraph. Benefits: long list: "Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com." We can make a list of benefits items. We must not include the URL? It's substantive info; we can keep as part of paragraph. We must not include boilerplate like "Never stop growing!" etc. That's promotional but maybe considered substantive? It's about career growth; could be considered part of benefits? It's more fluff. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Never stop growing!" is not boilerplate but maybe considered fluff; but it's part of the posting. The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep it if it's substantive. However it's more like marketing fluff. Might be okay to keep but we could consider it as part of benefits? Not exactly. Might be considered a section about career growth. But we have no heading for that. Could include under Benefits? Might be okay to include as a paragraph under Benefits or separate section "Career Growth". But the instruction says prefer a few substantive sections over many thin ones. So we could incorporate that into Benefits or maybe under About the role. Safer to keep it as part of Benefits paragraph. We also have "By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!" That's also fluff. Could be omitted? It's not essential job info. Might be considered boilerplate? Not exactly. But we could drop as it's not substantive job details. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. The fluff is still detail but maybe not substantive. I'd lean to keep it? But to be safe, I'd keep only concrete info: overview, responsibilities, requirements, pay, benefits. The motivational fluff can be omitted as not substantive. However it's part of the posting; but the instruction says "Prefer a few substantive sections over many thin ones." So we can drop fluff. Thus final HTML:
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
- Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
- As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process.
- You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
- Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
- Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- You will continuously learn and improve your skills to provide the best possible experience for our customers.
- Partner with nearby store locations to properly/fully on-board customers.
- Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
- Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations.
- You will proactively reach out to potential customers to further drive sales activity in your location.
- You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
- Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Education and Work Experience
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
Knowledge, Skills and Abilities
- Coaching (Required)
- Communication (Required)
- Customer Engagement (Required)
- Customer Needs Identification (Required)
- Customer Service (Required)
- Leadership (Required)