Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred

About the role

Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most, this role is for you.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools and effective communication.
• Educate customers and showcase the value of T-Mobile’s warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, processes, systems, and reference resources.
• Continuously learn and improve skills to provide the best possible customer experience.
• Perform skills practicing, knowledge sharing, and store operations.
• Provide friendly, engaging service that builds rapport, trust, and loyalty with every interaction.
• Commit to providing exceptional service and exceeding customer expectations.
• Proactively attract potential customers to drive sales activity in your location.
• Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Requirements

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Coaching
• Communication
• Consultative Selling
• Customer Communications
• Customer Education
• Customer Engagement
• Customer Needs Identification
• Customer Referrals
• Customer Satisfaction Management
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Prospecting
• Sales Techniques

Pay

• Hourly Base Pay: $18.00, plus $5.00 per hour training pay during the first 90 days.
• After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full-time status).
• All employees are guaranteed to earn $20/hour inclusive of base pay and incentives.
• Eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability insurance
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs