Mobile Associate, Store in Store, Retail Sales | Bilingual, Preferred

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Uses digital self-serve tools during customer interactions and the onboarding process.
• Identifies customer needs and uses solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Completes training on the T-Mobile in-store experience, new skills, products, and processes.
• Reviews personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Continuously learns and improves skills to provide the best possible experience for our customers.
• Partners with nearby store locations to properly/onboard customers.
• Performs skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carries keys to the kiosk cabinets, locks/knocks out kiosks and assets, and reports any lost keys or assets to their manager.
• Customer obsessed. Passionate, friendly, and engaging with customers. Connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty with every interaction. Provides exceptional service, exceeds customer expectations, proactively reaches out to potential customers, follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Qualifications

• At least 18 years of age

Benefits

• Medical, Dental, Vision Insurance
• Flexible Spending Account
• 401(k)
• Employee Stock Grants
• Employee Stock Purchase Plan
• Paid Time Off
• Up to 12 Paid Holidays
• Parental and Family Leave
• Family Building Benefits
• Childcare Subsidy
• Tuition Assistance
• College Coaching
• Short- and Long-Term Disability
• Voluntary AD&D Coverage
• Voluntary Accident Coverage
• Voluntary Life Insurance
• Voluntary Disability Insurance
• Voluntary Long-Term Care Insurance
• Mobile Service & Home Internet Discounts
• Pet Insurance
• Access to Commuter and Transit Programs

Pay

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Schedule

Not specified

Benefits

Not specified

Skills

• Coaching
• Communication
• Consultative Selling
• Customer Communications
• Customer Education
• Customer Engagement
• Customer Needs Identification
• Customer Referrals
• Customer Satisfaction Management
• Customer Service
• Leadership
• Product Knowledge
• Relationship Building
• Sales
• Sales Prospecting
• Sales Techniques