Mobile Associate, Store-in-Store​ - Retail Sales

About the Role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services, thriving in a high-traffic environment where technology innovations, customer needs, and the Retail experience continuously evolve.

Responsibilities

• Proactively engage with a broad range of customers in a highly-trafficked retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and onboarding processes to help customers self-serve and utilize the T-Mobile app for their wireless needs.
• Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and reference resources.
• Review personal results, current promotions, and updates to be Customer Ready at all times.
• Partner with nearby store locations to properly/fully onboard customers, perform skills practicing, knowledge sharing, and handle store operations, including opening and closing procedures.
• Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
• Proactively reach out to potential customers, follow up with existing customers, capture referrals, manage Be Back processes, and build relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred

Qualifications

• Customer Satisfaction: Passionate customer advocate with the desire to connect and have fun with customers, balancing customer experience and performance goals.
• Team Building: Desire to be part of a game-changing team, willing to learn and share best practices while serving customers.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age and legally authorized to work in the United States.

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completion, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant.

Benefits

Full and part-time employees have access to benefits, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, short- and long-term disability, and more. Eligible employees also receive mobile service and home internet discounts, pet insurance, and access to commuter programs.