Mobile Associate, Store-in-Store, Retail Sales
Job Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase the value of T-Mobile solutions. They are passionate about customer needs and are committed to providing exceptional service.
Job Responsibilities
- Proactively engage with a broad range of customers in a highly-traffic retail environment.
- Use digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Deepen relationships with customers and ensure their satisfaction.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes.
- Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- Continuously learn and improve skills to provide the best possible experience for our customers.
- Partner with nearby store locations to properly/onboard customers.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
- Be customer obsessed, passionate, friendly, and engaging with customers, connecting on a personal level, matching the pace of the customer, building rapport, trust, and loyalty with every interaction.
- Proactively reach out to potential customers to further drive sales activity in your location.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for our specialty offers specific to National Retail.
- Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Education and Work Experience
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Knowledge, Skills and Abilities
- Coaching (Required)
- Communication (Required)
- Consultative Selling (Required)
- Customer Communications (Required)
- Customer Education (Required)
- Customer Engagement (Required)
- Customer Needs Identification (Required)
- Customer Referrals (Required)
- Customer Satisfaction Management (Required)
- Customer Service (Required)
- Leadership (Required)
- Product Knowledge (Required)
- Relationship Building (Required)
- Sales (Required)
- Sales Prospecting (Required)
- Sales Techniques (Required)
Qualifications
At least 18 years of age
Skills
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Benefits
T-Mobile USA, Inc. offers a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.