Mobile Associate, Store-in-Store - Retail Sales
About the role
The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, you'll provide outstanding experiences and help customers stay connected to what matters most.
Responsibilities
- Proactively engage with a broad range of customers in a highly-trafficked retail environment using digital tools, effective communication, education, and showcasing the value of T-Mobile's warehouse/club member benefits.
- Complete training on the T-Mobile store-in-store experience, new skills, products, processes, systems, and reference resources; continuously learn and improve skills to provide the best possible customer experience.
- Perform skills practicing, knowledge sharing, and store operations.
- Provide excellent customer experiences by being friendly, engaging, connecting on a personal level, matching the customer's pace, and establishing rapport, trust, and loyalty with every interaction.
- Proactively attract potential customers to drive sales activity in your location.
- Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Requirements
- High School Diploma or GED (required)
- 6 months of customer service and/or sales experience in a retail environment (preferred)
- At least 18 years of age
- Legally authorized to work in the United States
- No travel required
- Not a DOT regulated position
- Not a safety sensitive position
Skills
- Communication
- Relationship Building
- Customer Education
- Sales
- Customer Communications
- Customer Satisfaction Management
- Product Knowledge
- Leadership
- Customer Referrals
- Sales Prospecting
- Sales Techniques
- Consultative Selling
- Customer Service
- Customer Engagement
- Coaching
- Customer Needs Identification
Pay
Hourly base pay: $18.00 per hour, plus $5.00 per hour training pay during the first 90 days. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year (actual incentives vary based on performance and full-time status). All employees at T-Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. Every employee is eligible for an Annual Stock Grant.
Benefits
Full and part-time employees have access to the same benefits when eligible. Benefits include medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays (totaling about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually); paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; and voluntary long-term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. Free, year-round money coaches are available. More details at www.t-mobilebenefits.com.