Mobile Associate, Store-in-Store​, Retail Sales

About the role

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They serve as ambassadors who create energy and excitement around T-Mobile products and services. Mobile Associates thrive in high-traffic environments and are passionate about the connected world, continuously evolving technology innovations, and meeting customer needs. They excel at building and deepening customer relationships through meaningful interactions, identifying needs, and recommending solutions.

Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools and effective communication.
• Educate customers and showcase the value of T-Mobile solutions through solution-based selling techniques.
• Leverage digital self-serve tools during customer interactions and the onboarding process.
• Recommend wireless solutions and onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app.
• Complete training on the T-Mobile in-store experience, new skills, products, processes, systems, and reference resources.
• Review personal results, current promotions, and updates on the Hub to remain Customer Ready at all times.
• Continuously learn and improve skills to provide the best possible customer experience.
• Partner with nearby store locations to properly and fully onboard customers.
• Perform skills practicing, knowledge sharing, store operations, and opening and closing procedures, including carrying keys to kiosk cabinets, locking/securing kiosk and assets, and reporting lost keys or assets to the manager.
• Build rapport, trust, and loyalty with every customer interaction by being passionate, friendly, and engaging.
• Proactively reach out to potential customers to drive sales activity in the location.
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Requirements

• High School Diploma or GED (Required)
• 6 months of customer service and/or sales experience, with a retail environment preferred (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

• Customer Satisfaction: Passionate customer advocate with the desire to be authentic while connecting and having fun with customers. Effective at balancing customer experience and performance goals.
• Team Building: Desire to be part of the T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and providing issue resolutions.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Pay

• Hourly Base Pay: $18.00, plus $5.00 per hour training pay during the first 90 days.
• Upon completion of training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.
• All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
• Every employee is eligible for an Annual Stock Grant.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Backup care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability insurance
• Voluntary AD&D coverage, accident coverage, life insurance, disability insurance, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Access to commuter and transit programs