Mobile Associate, Store-in-Store, Retail Sales
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions. They are passionate about customer service and building relationships.
Responsibilities
- Engage with a broad range of customers in a retail environment, using digital tools and solution-based selling techniques.
- Identify customer needs and recommend wireless solutions, ensuring they understand how to self-serve and use the T-Mobile app.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes.
- Partner with nearby store locations to properly onboard customers, performing skills practicing, knowledge sharing, and store operations.
- Perform key tasks such as carrying keys to kiosk cabinets, securing kiosks and assets, and reporting lost keys or assets to managers.
- Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
- Proactively reach out to potential customers, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for specialty offers specific to National Retail.
Requirements
- High School Diploma/GED
- 6 months of customer service and/or sales experience, preferably in a retail environment
Qualifications
- Customer Satisfaction: Passionate customer advocate with a desire to connect and have fun with customers.
- Team Building: Desire to be part of the T-Mobile team, willing to work alongside peers and store leaders, learning and sharing best practices.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Skills and Abilities
- Effective at balancing customer experience and performance goals.
- Desire to be a part of the game-changing T-Mobile store team.
- Passionate customer advocate with the desire to be yourself when connecting with customers.
Benefits
- Medical, dental, and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants and employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Parental and family leave
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Pay
$18.00 per hour, plus $5.00 per hour training pay. After completing training, Mobile Associates become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives.
Schedule
Hours may vary depending on the store location and shift.
Benefits
Full and part-time employees have access to the same benefits when eligible. These include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Additionally, eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
Application Instructions
To apply for this career opportunity, visit www.t-mobilebenefits.com. For reasonable accommodation requests, email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.