Mobile Associate, Store-in-Store​ - Retail Sales

About the role

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most, apply now!

Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment.
• Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile's warehouse/club member benefits.
• Completes training on the T-Mobile store-in-store experience, new skills, products, and processes, and gains knowledge of systems and reference resources; continuously learns and improves skills to provide the best possible experience for customers.
• Performs skills practicing, knowledge sharing, and store operations.
• Provides excellent customer experiences, is friendly, and engages with customers on a personal level, matching the pace of the customer to establish rapport, trust, and loyalty.
• Commits to providing exceptional service and exceeding customer expectations.
• Proactively attracts potential customers to further drive sales activity in the location.
• Follows up with customers, collects referrals, handles Be Back processes, and forms relationships with new and existing customers.

Requirements

High School Diploma/GED (Required); 6 months of customer service and/or sales experience in a retail environment (Preferred); At least 18 years of age; Legally authorized to work in the United States.

Skills

• Leadership (Required)
• Sales Techniques (Required)
• Customer Education (Required)
• Sales (Required)
• Customer Communications (Required)
• Product Knowledge (Required)
• Customer Referrals (Required)
• Sales Prospecting (Required)
• Consultative Selling (Required)
• Customer Needs Identification (Required)
• Communication (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Customer Engagement (Required)
• Relationship Building (Required)
• Coaching (Required)

Pay

Hourly base pay: $18.00, plus $5.00 per hour training pay during the first 90 days of on‑the‑job training. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000/year (actual incentives vary by performance and full‑time status). All employees are guaranteed to earn at least $20/hour inclusive of base pay and incentives, and every employee receives an annual stock grant.

Benefits

Full and part‑time employees have access to medical, dental and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for new full‑time and 2.5 weeks for new part‑time employees annually), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D, accident, life, disability, and long‑term care insurance. Eligible employees also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.