Mobile Associate, Store in Store - Retail Sales
Job Responsibilities
- Proactively engages with a broad range of customers in a highly-traffic retail environment.
- Leverage digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Deepen relationships with customers and ensure their satisfaction.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Education and Work Experience
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
- Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
- Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
- At least 18 years of age
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.
All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Schedule
No travel required.
Benefits
- Medical, dental and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Qualifications
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred.
- Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
- Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age
Skills
- Customer Service
- Sales
- Technology
- Communication
- Problem Solving
Benefits
- Unlimited Opportunities: T-Mobile offers a variety of career paths and growth opportunities for its employees.
- Flexible Work Environment: T-Mobile provides a flexible work schedule to accommodate the needs of its employees.
- Competitive Compensation: T-Mobile offers competitive salaries and benefits packages to its employees.
- Employee Development: T-Mobile invests in the professional development of its employees through training and development programs.
- Work-Life Balance: T-Mobile encourages a healthy work-life balance for its employees.
- Community Involvement: T-Mobile supports various community initiatives and events.
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.
All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
Schedule
No travel required.
Application Instructions
To apply for this position, please visit our website and complete the application form. Applicants must agree to the Arbitration Agreement before submitting their application.