Mobile Associate, Store-in-Store, Retail Sales
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools to educate and showcase T-Mobile solutions. They are passionate about customer service and thrive in a dynamic, evolving environment.
Responsibilities
- Proactively engage with a broad range of customers in a retail environment.
- Use digital tools to educate and showcase T-Mobile solutions.
- Identify customer needs and use solution-based selling techniques.
- Recommend wireless solutions and onboarding solutions.
- Complete training on the T-Mobile in-store experience, new skills, products, and processes.
- Partner with nearby store locations to properly/onboard customers.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosks and assets, and report any lost keys or assets to your manager.
- Build relationships with nearby leadership and teams to support the customer experience.
- Have the ability to perform price overrides for specialty offers specific to National Retail.
- Be customer obsessed, passionate, friendly, and engaging with customers.
- Reach out to potential customers to drive sales activity in your location.
- Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Participate in on-the-job training and become eligible for hourly training pay after completing it.
- Once promoted to the Mobile Expert role, become eligible for an annualized incentive target of $18,000/year.
Requirements
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred.
Qualifications
- Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
- Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Skills
Required Knowledge, Skills and Abilities:
- Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
- Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Benefits
- Medical, dental, and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Pay
Hourly Base Pay: $18.00, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.
Schedule
Not specified
Benefits
- Full and part-time employees have access to the same benefits when eligible.
- Guaranteed $20/hour inclusive of base pay and incentives.
- All employees are eligible for an Annual Stock Grant.
- Un-carrier benefits exemplify the spirit of One Team, Together!
Application Instructions
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
Equal Opportunity Employer
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.