Mobile Associate, Store-in-Store, Retail Sales

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Leverage digital self-serve tools during customer interactions and the onboarding process.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
• Deepen relationships with customers and ensure their satisfaction.
• Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
• Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.

Knowledge, Skills and Abilities

• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.

Licenses and Certifications

• At least 18 years of age

Pay

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.

All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Schedule

No travel required.

Benefits

• Medical, dental and vision insurance
• A flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred.
• Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals.
• Team Building: Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age

Skills

• Customer Service
• Sales
• Technology
• Customer Relationship Management

Benefits

• Unlimited Opportunities: As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities!
• One Team, Together: We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
• Drug-Free Workplace: T-Mobile maintains a drug-free workplace.

Company Information

• T-Mobile USA, Inc. is an Equal Opportunity Employer.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.