Mobile Associate, Store-in-Store, Retail Sales
About the role
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
Responsibilities
- Proactively engage with a broad range of customers in a highly-traffic retail environment.
- Use digital self-serve tools during customer interactions and the onboarding process.
- Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
- Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs.
- Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources.
- Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- Partner with nearby store locations to properly/fully on-board customers.
- Perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
- Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
Requirements
- High School Diploma/GED
- 6 months of customer service and/or sales experience, Retail environment preferred.
Qualifications
- Coaching
- Communication
- Consultative Selling
- Customer Communications
- Customer Education
- Customer Engagement
- Customer Needs Identification
- Customer Referrals
- Customer Satisfaction Management
- Customer Service
- Leadership
- Product Knowledge
- Relationship Building
- Sales
- Sales Prospecting
- Sales Techniques
Skills
- Customer Obsessed
- Education and Work Experience
- Knowledge, Skills and Abilities
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Account
- 401(k)
- Employee Stock Grants
- Employee Stock Purchase Plan
- Paid Time Off
- Up to 12 Paid Holidays
- Parental and Family Leave
- Family Building Benefits
- Childcare Subsidy
- Tuition Assistance
- College Coaching
- Short- and Long-Term Disability
- Voluntary AD&D Coverage
- Voluntary Accident Coverage
- Voluntary Life Insurance
- Voluntary Disability Insurance
- Voluntary Long-Term Care Insurance
- Mobile Service & Home Internet Discounts
- Pet Insurance
- Access to Commuter and Transit Programs
Pay
$18.00 per hour, plus $5.00 per hour training pay. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status.
Schedule
No travel required.
Benefits
Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
Contact Information
To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. For accommodation requests, email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.