Mobile Associate, Store in Store - Retail Sales

About the role

The secret to our success is an Un-carrier culture built on our obsession with creating extraordinary experiences—both for our people and for our customers. Your mission: bring your full self to work each day. Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you're educating, demonstrating, or recommending solutions, if you're happy to provide outstanding experiences and help customers stay connected to what matters most, apply now!

Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment.
• Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
• Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
• Continuously learn and improve skills to provide the best possible experience for customers.
• Perform skills practicing, knowledge sharing, and store operations.
• Provide excellent customer experiences, be friendly, and engage with customers.
• Connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty.
• Commit to providing exceptional service and exceeding customer expectations.
• Proactively attract potential customers to further drive sales activity in your location.
• Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.

Requirements

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Skills

• Communication (Required)
• Relationship Building (Required)
• Customer Education (Required)
• Sales (Required)
• Customer Communications (Required)
• Customer Satisfaction Management (Required)
• Product Knowledge (Required)
• Leadership (Required)
• Customer Referrals (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)
• Consultative Selling (Required)
• Customer Service (Required)
• Customer Engagement (Required)
• Coaching (Required)
• Customer Needs Identification (Required)

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays (about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually)
• Paid parental and family leave
• Family building benefits
• Back‑up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short‑ and long‑term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long‑term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs

Pay

Hourly base pay: $19.50, plus $5.00 per hour training pay during the first 90 days. After completing training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year (actual incentives vary based on performance and full‑time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Every employee is eligible for an annual stock grant.